M5 Intelligence is designed to unlock powerful real-time information to help ShoreTel’s clients sell more, provide better service, and manage staffing costs effectively. The type of metrics provided by M5 Intelligence were previously only available in the contact center for the entire organization, which reinforces the company’s belief that customer service isn’t a department but everyone’s job.
The TMC Labs Innovation Award recognizes products displaying innovation, unique features, and substantial contributions toward improving communications technology. The awards are given to those companies that demonstrate pioneering contributions to the industry and represent the best and most unique products and services the industry has to offer. Through its M5 Intelligence Solution, ShoreTel has proven its commitment to quality and the further development of the IP communications industry, according to information from TMC Labs, and the company has been recognized for outstanding work in advancing IP communications. M5 Intelligence – the innovation of which has contributed to the advancement of the industry – has proven itself exceptional.
Highlights of the 2012 TMC Labs Innovation Award will be published in the July/August 2012 issue of INTERNET TELEPHONY magazine.
ShoreTel is a leading provider of premise and cloud-based business phone system and communication solutions that are amazingly simple and complete with fully integrated unified communications (UC). Organizations of all sizes can choose the best option for their individual needs by utilizing the company’s award-winning premise-based IP phone system with integrated unified communications, contact center capabilities, and proven hosted VoIP services. ShoreTel’s overarching focus is eliminating expensive complexity and providing customers with the 24/7 freedom to leverage the rich voice, video, data, and mobile unified communications capabilities they need. Based in Sunnyvale, Calif., the company has regional offices in Austin, Texas; Rochester and New York, N.Y.; Chicago, Ill.; Maidenhead, U.K.; Sydney, Australia; and Singapore.
For more information, visit the company’s Web site at www.shoretel.com
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