Support.com announced that it will partner with Parks Associates to offer a new free webinar, Premium Support for the Home Network, on March 7 at 11 am PST (2 pm EST). James Morehead, Support.com’s VP-Product Management, and Patrice Samuels, Research Analyst at Parks Associates, will present the webinar.
James Morehead will share best practices on creating new revenue streams and developing customer loyalty. He will cite examples of how leading brands offer turnkey, differentiated, and high-margin technology services programs that are integrated with existing customer support.
Patrice Samuels will present the latest research on consumer demand for tech support services and the growth of home networks in the technology services market.
In addition to Morehead’s and Samuels’ presentations, the webinar also includes topics such as:
• Consumer research on home network adoption and usage;
• Common home networking problems faced by consumers;
• Monetizing home networking services: subscription versus per-incident pricing models;
• Drawing the line between free (included) home network support and premium (paid) support, and;
• Revenue and partnership opportunities in home network support for service providers, retailers, and manufacturers.
The webinar coincides with a growing interest in technology support services for the home network. Communications providers, retailers, and technology companies are all in a position to enhance customer satisfaction with their services as consumers struggle to get the most out of their network-enabled gadgets.
For more information, visit www.support.com
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