Verint Systems announced that Honda Canada Finance, a customer of Verint, has won the company’s “Contact Center Excellence” Leadership Award for 2012. The award was bestowed to Honda Canada due to their use of Verint’s Impact 360 Workforce Optimization.
Headquartered in New York, Verint is focused on assisting companies with the analysis of complex, underused information sources, such as voice, video, and unstructured text, to enable more timely and effective decision-making. This is accomplished via Verint’s systems and services, such as Impact 360 Workforce Optimization, its flagship product.
Upon Honda Canada Finance’s first usage of the Impact 360 Workforce Optimization (WFO) system, score tracking was averaging at 64%. Current scores are over 90%, a testament to the efficacy of the system. The WFO system has allowed Honda Canada the ability to coordinate its centers more efficiently.
Mark Smith, CEO of Ventana Research, said, “We congratulate Honda Canada Finance and Verint on receiving this prestigious award. The results speak for themselves. Together, they have achieved real-world impact by optimizing customer satisfaction scores, and driving service levels and operational efficiencies. It truly is a showcase application of impactful contact center technologies.”
Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions, commented, “We are delighted to see Honda Canada Finance recognized for its dedicated focus on driving customer satisfaction and for the ways it has propelled technology and processes that support its commitment to service excellence.”
For more information, visit www.verint.com
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