Based on hard data, the CRM Excellence Awards recognize products that have tangible results on a client’s business. TCM chose winners on the basis of their product’s or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.
“inContact has been granted a CRM Excellence Award for its commitment to its customers and their clients,” said Rich Tehrani, CEO, TMC. “inContact has demonstrated to the editors of Customer Interaction Solutions that the inContact CRM Plug-in Agent improves the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to better serve customers.”
inContact’s CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The product’s “always there, never in the way” ribbon interface delivers the contact and contact information on a single, unified screen on the agent’s CRM desktop. The inContact cloud application can be directly imbedded in commonly used agent applications like Salesforce.com, RightNow Technologies, and Microsoft Dynamics CRM.
Some of the Plug-In Agent’s best features include its ability to unclutter the user’s desktop, speed up outbound dialing, and automate contact documentation. It also gives agents the freedom to control the way their desktop looks and choose settings that works best with their workflow, while displaying critical contact and queue data.
“As the cloud contact center leader, inContact continues to deliver powerful innovations that transform both agent and customer experience,” said Paul Jarman, inContact CEO. “The inContact Plug-in Agent gives our customers a powerful but easy-to-use CRM integration that enables the agent to deliver the most intelligent and personalized service experience.”
The Thirteenth Annual CRM Excellence Award winners can be found in the May 2012 issue of Customer Interaction Solutions magazine. For more information, please visit www.tmcnet.com.
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