“NBCNM realizes the breadth of services available through Hooper Holmes, and after working with their team of professionals, it was obvious that we could not provide the services to our members with near the effectiveness and efficiency as Hooper Holmes,” said Jim Wolfe, NBCNM member. “There are other entities in our industry that can provide similar services, but Hooper Holmes has committed valuable resources to make sure our system is one of the best in the industry.”
In 2011, NBCNM sought a centrally-managed support function to provide administrative sales support and application processing services to its member offices. NBCNM and Hooper Holmes began a pilot program which consisted of several core carriers. Supported by a team of brokerage-trained customer service representatives, the case management process was designed with the goal of expediting the submission-to-commission process, improving the quality of new business submissions, and improving overall placement ratios. Consistent quality performance has now led NBCNM to adopt Hooper Holmes for other key carriers.
Dan Dodson, Hooper Holmes’ Senior Vice President of Life Insurance, remarked, “We are excited about the expanded partnership with NBCNM, which underscores our ability to deploy our services and industry experience to better serve our customers. NBCNM has been a great partner, and we are proud of the results that they have experienced with our team. As NBCNM looks to expand its footprint in the marketplace and provide superior service to its members, we look forward to playing an important role with them.”
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