Today, Accuray announced it has received Omega Management Group Corp.’s NorthFace ScoreBoard Award in recognition for its customer service and support in 2012. Since 2000, the award has been given to companies who exceed expectations in customer satisfaction, based on the company’s customer ratings over the past year. Accuray will be recognized along with other NorthFace ScoreBoard Award recipients at a special awards dinner taking place at Omega’s annual SCORE Conference from May 29-31, 2013.
“Accuray is very pleased to have earned the NorthFace ScoreBoard Award for outstanding customer service the second year in a row,” said Bob Ragusa, Accuray’s executive vice president, engineering and global operations. “At Accuray, we are focused on ensuring our customers receive consistent high quality service and support so they can focus on their key mission of effectively and efficiently treating cancer patients. This award is recognition of the hard work of our entire global Service and Support team throughout the past year.”
Omega measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) at least four times during the year in such categories as technical support, field service, customer service, and account management. NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said Omega’s CEO, John Alexander Maraganis. “In 2012, more than 200 projects, many international in scope, were audited from 55 companies based in the U.S. and abroad. The majority of companies are repeat recipients, which shows that, despite the tough economy, implementing a CEM strategy is a reliable, proven way to achieve business success.”
Maraganis continued, “Because of its unique ‘customer-only vote’ criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service. Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the ‘Loyalty Zone,’ are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors.”
For more information, please visit www.accuray.com
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