One of the world’s largest retail auto dealer enterprises, Ricart Automotive Group was founded in 1953 in Columbus, Ohio. The company has grown from a small car lot into one of the nation’s largest single-site dealer complexes comprised of 66 acres plus a separate financing company (www.coccfinancial.com) with locations in Ohio and Mississippi. Ricart Automotive sells and/or finances a combined 16,000 vehicles annually, which creates an immense amount of paperwork. Ricart realized the traditional paper storage filing cabinet system for managing their many customers was dated, inefficient, and in some cases resulted in missing documents.
“We already had a significant amount of space dedicated to the storage of paper files and we needed more. In addition to the physical storage problem, we were also having an issue with the excessive amount of time required to locate files when we needed them. It was obvious that we needed a more efficient solution,” stated Rob Caruthers, CFO, Ricart Automotive. “It was essential to our business that the information be logically indexed and quickly accessible.”
Ricart also mandated that the ECM solution chosen was compatible with its existing business applications and database. Intellinetics is able to easily and seamlessly integrate with existing software packages that companies rely on to manage their business. Many other ECM solutions do not have the ability to integrate with these dealer management systems, which gives Intellinetics a competitive advantage. The Intellivue™ software package delivered to Ricart was the perfect solution to increase productivity. According to Mr. Caruthers, all of their needs “were met and implementation was seamless.”
Ricart maximized their return on investment by integrating Intellivue™ into its dealer management platform. The flexibility of the Intellivue™ system allows the Ricart team to function more efficiently, while reducing wait times and increasing customer satisfaction. Across sales, finance, service, human resources, and accounting the system saves hours of processing time for the over 75,000 pages of new documents managed per month. Ricart currently has the equivalent of approximately 1,000 four-drawer filing cabinets processed by Intellivue™. In the past, simple vehicle inventory logging would take up to one and a half weeks, but with the Intellivue™ system, it can now be processed in one and a half days — an 80% increase in efficiency.
According to today’s release, Ricart and Intellinetics continue to collaborate on planned upgrades and expand Intellivue™ to capture more document types throughout Ricart’s enterprise. “Employing Intellivue™ has been an excellent experience. The impact it has had on our operations is tremendous. We look forward to continuing our relationship with Intellinetics,” concluded Mr. Caruthers.
Click the following link to see Mr. Caruthers share additional insight on the economic and operational impact Intellivue™ has brought to Ricart Automotive: http://youtu.be/gF9hIbEv4Og
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